Here at CANDY ICICLE, we strive to provide you with the sweetest customer service experience. We understand that sometimes issues may arise with your order, and we are here to help resolve them.


Damaged or Defective Product

If you receive a damaged or defective product, we apologize for any inconvenience caused. Please report the problem to our customer support team within 30 days of product delivery. You can reach out to us by sending an email to the support email address indicated in your order confirmation email. To assist us in resolving the issue, please include a photo proof of the problem.

Once we receive your email and review the provided photo proof, we will offer you a free replacement or a refund for the affected product. Our goal is to ensure your satisfaction, and we appreciate your cooperation in helping us resolve any issues promptly.

Returns and Exchanges


At CANDYICICLE, we understand the importance of maintaining the highest standards of hygiene and safety when it comes to cosmetics and beauty items. That's why we have a strict policy of not accepting returns for these products. We want to ensure that every customer receives a brand new, untouched item that is safe to use.

Our commitment to your health and well-being is our top priority. By not accepting returns for cosmetics and beauty items, we can guarantee that every product you receive from us is fresh, clean, and free from any potential contamination.

Here are a few reasons why we have this policy:

Sanitation: Cosmetics and beauty items are personal care products that come into direct contact with your skin. For sanitary reasons, it is crucial that these products remain untouched and uncontaminated. By not accepting returns, we can ensure that every item you receive is completely new and has not been used or tampered with.

Quality Control: We take pride in the quality of our products and want to maintain the highest standards. By not accepting returns, we can closely monitor the quality of our cosmetics and beauty items, ensuring that every product meets our strict criteria before it reaches your hands.

Customer Safety: Your safety is of utmost importance to us. By not accepting returns, we can prevent the risk of cross-contamination and the spread of bacteria or other harmful substances. This policy helps us maintain a safe and healthy environment for all our customers.

We understand that there may be instances where you may not be satisfied with your purchase. If you have any concerns or issues with your order, please reach out to our customer support team. We are here to assist you and find a solution that meets your needs.

Thank you for your understanding and cooperation in helping us maintain the highest standards of hygiene and safety for our cosmetics and beauty items. We appreciate your support and look forward to providing you with exceptional products and service.

Printed Products

Due to the nature of our products, which are printed once ordered, we do not support returns or exchanges. We apologize for any inconvenience this may cause.

However, if your order is being returned to us or lost in transit due to an invalid address provided, we will issue a refund for the product price only. It is essential to ensure that you provide the correct address, including any apartment, unit, or suite numbers, to avoid any delivery issues.

We appreciate your understanding and cooperation regarding our returns and exchanges policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.


Customer service team